.. Our Promise ..

Automotive Headlight Warranty

Welcome to the dedicated warranty page for BNION Automotive Lighting. This warranty is our promise to you that the headlights we sell meet the highest quality standards, subject to the conditions below. By purchasing a product from our online store, you agree to these warranty terms.

1. Definitions & General Provisions

This warranty constitutes a core part of your consumer rights in accordance with the Consumer Protection Law in the Kingdom of Bahrain, ensuring you receive reliable and high-performance lighting solutions.

2. Scope of Warranty

2.1 What is Covered:

• Manufacturing or material defects (e.g., faulty electrical circuits, unusable damaged products out of the box).
• Illogical performance degradation under normal operating conditions.
• Any internal component of the headlight proven to be defective within the covered period.

2.2 What is NOT Covered:

• Damage resulting from accidents, impacts, or accidental breakage.
• Improper installation or wiring performed by the customer or an unauthorized third party.
• Usage in harsh or unrecommended conditions (e.g., water immersion, extreme temperatures, chemical exposure).
• Tampering with or dismantling the headlight by an unauthorized person.
• Natural wear and tear or discoloration due to prolonged exposure to UV rays or weather elements.
• Replacement of parts with non-original components or parts damaged by a third party.
• Damages caused by force majeure or unforeseeable accidents.

3. Warranty Duration & Commencement

• Duration: The warranty period varies by product, ranging from 3 months to 2 years. A one-year warranty equals 12 calendar months.
• Commencement: The warranty period begins strictly from the date the customer receives the product (based on proof of delivery or customer signature).
• Validity: The customer must request to activate or claim the warranty within this specified period; otherwise, the warranty is considered void once the period expires.

4. Activation Conditions & Claim Process

4.1 Conditions for Warranty Claim:

• Availability of the original packaging and accessories (if applicable).
• The headlight must be in its original, unmodified physical state.
• Submission of proof of purchase (Invoice or Order Number) showing the purchase date.
• A detailed description of the defect, supported by photos or videos if necessary.
• The defect must strictly fall under the covered warranty terms.

4.2 Claim Steps:

1. Contact our Technical Support via Instagram (@BNION.BH) or via WhatsApp.
2. We will send you a confirmation of receipt for your warranty claim along with a reference number.
3. The headlight must be sent to our authorized maintenance center for thorough inspection.
4. If the defect is covered by the warranty, we will repair it, replace it, or in some cases, issue a refund (by mutual agreement).
5. For repairs or replacements, we cover round-trip shipping costs within Bahrain (if applicable under the product's policy).
6. We commit to a fair response time, not exceeding 15 business days from the date we receive the defective item.

5. Merchant Rights & Protections

• If the defect is proven to be outside the warranty terms or caused by misuse, we reserve the right to reject the claim or propose a paid repair.
• In the event of a replacement, we reserve the right to retain the defective unit.
• We exclusively utilize authorized maintenance centers and qualified technicians.
• If the exact model is unavailable for replacement, we commit to providing a product with similar or superior specifications.
• We reserve the right to refuse a claim, partially or entirely, if the warranty conditions are not met.

6. Consumer Rights & Complaints (Bahrain Law)

• In accordance with Bahrain's Consumer Protection Law, the merchant must display the warranty duration and include it in the invoice or advertisement.
• The consumer has the right to exchange or return the product within 15 days of receipt if there is a defect or non-conformity with the agreed specifications (as per the executive regulations of the law).
• The consumer may file a complaint with the Consumer Protection Directorate at the Ministry of Industry and Commerce if the issue cannot be resolved amicably.
• The Directorate is expected to rule on the complaint within a period not exceeding 60 days from its submission.

7. Additional Provisions

• This warranty does not affect other legal rights granted to the consumer under Bahraini law.
• The laws of the Kingdom of Bahrain apply to all these agreements.
• In the event of a dispute, we will seek an amicable resolution first; however, jurisdiction ultimately lies with the Bahraini courts or the competent authority.
• We reserve the right to amend the warranty terms at any time. However, such amendments will not apply retroactively to products purchased before the modification date.

Need to Activate Your Warranty?

Our technical support team is ready to assist you. Contact us through the following channels: