.. Peace of Mind ..

Return & Exchange Policy

At BNION Automotive Lighting, we stand behind the quality of our headlights and lighting products, ensuring they reach you in perfect condition. However, we understand that you may sometimes need to exchange or return a product. Therefore, we have established a clear and flexible policy to guarantee a comfortable and worry-free shopping experience.

1. Allowed Duration (Consumer Protection)

As a BNION customer, you deserve peace of mind. Our Consumer Protection Guarantee provides you with a 15-day window from the date of receiving your order to submit a return or exchange request, subject to the following conditions:

• The product must be in its absolute original condition (inside its packaging, with all accessories and manuals).
• The product must not be tampered with or installed. We always recommend installation by a certified technician.
• For electrical products, there must be no cuts, splicing, or damage to the wires.

2. The Core Differences (Return, Exchange, & Warranty)

For the sake of complete transparency, we would like to clarify the differences between these terms:

First: The 15-Day Window (Consumer Protection)

This is a "trial and inspection period". During this time, the customer can return the product and get a refund even without a manufacturing defect, provided it is in brand-new condition, exactly as received, with all accessories and manuals included.

Shipping Costs & Fees: If a customer wishes to return a perfectly intact product (change of mind), the product's value will be refunded minus the two-way shipping fees and a 5% administrative fee (to cover payment gateway costs, re-inspection, and restocking). However, if there is a manufacturing defect, BNION will cover all costs.

Second: Beyond 15 Days (Incompatibility)

If a customer purchases the wrong size for their vehicle, the store reserves the right to refuse a cash refund and instead offer a product exchange. The store is not liable for incorrect size selections by the customer. Exchanges in this scenario are subject to additional shipping fees.

Third: Product Warranty

The warranty begins on the purchase date. This is an additional protection service exclusively against manufacturing defects (e.g., sudden light failure, overheating due to an inefficient cooling system).

Friendly Reminder: The warranty does not cover damages caused by improper installation, manual modifications to the vehicle's wiring, or exposure to high electrical voltage. Always ensure correct wiring and seek a professional installer.

• Duration: Warranty periods vary by product (months, 1 year, 2 years, etc.) and are clearly stated on each product's page.
• Procedure (Proof of Condition): To expedite your claim, please provide a video showing the technical issue. Write your Order/Invoice Number on a piece of paper and place it next to the product in the video. This ensures the video's authenticity for our technical team. Note: Cash refunds are not applicable under warranty claims (replacement only).

3. International Return Policy

To our valued customers outside Bahrain: Due to the complexities of international shipping and customs, if a manufacturing defect occurs, we will gladly replace the product. We simply require a clear video illustrating the issue and your purchase invoice. Upon approval, our team will ship a replacement. The customer is responsible for bearing international shipping and customs costs.

4. Order Safety (Shipping Damage)

At BNION, we take extreme care in packaging your order securely. Nevertheless, we kindly ask you to inspect the product immediately upon receipt from the courier.

In Case of Damage or Missing Items: Please notify us within 24 hours of receipt and attach photos of both the packaging and the product. We will immediately follow up with the shipping company to secure your rights. (We apologize, but shipping damage claims cannot be accepted after 24 hours have passed).

5. The Refund Process

• Once we receive and inspect the returned product to confirm it meets the return conditions, we will initiate the refund process.
• Refunds will be issued to the original payment method (excluding shipping fees, if applicable).
• The refund process typically takes 7 to 14 business days, depending on your bank's processing time.

6. How to Submit a Request

To submit a return, exchange, or warranty claim, please contact us directly through one of the channels below and provide the following details:

• Order or Invoice Number.
• Name of the product to be returned/exchanged.
• Reason for the request.
• An exclusive video demonstrating the issue, alongside clear photos of the product and its accessories (A crucial step for supplier returns).

Our goal is your complete satisfaction. Our customer service team is always ready to help!